The Forever the Bridesmaid team believes that due to the one-time-wear nature of bridesmaid dresses, all sales are final, there are no returns, exchanges or refunds.
However, to ensure that the Buyer and the Seller both have a good experience with the Forever the Bridesmaid marketplace, we will assist Buyers and Sellers in the return process. We will provide the Buyer with the Seller’s contact information and assist with facilitating the refund.
The Buyer will have 48 hours from the time the bridesmaid dress was delivered to report the discrepancy to the Seller.
Any Seller who is found to have misrepresented any item on Forever the Bridesmaid may be subject to additional fines, fees, and/or legal actions under the State of Virginia law. “7. Advertising or offering for sale goods that are used, secondhand, repossessed, defective, blemished, deteriorated, or reconditioned, or that are “seconds,” irregulars, imperfects, or “not first class,” without clearly and unequivocally indicating in the advertisement or offer for sale that the goods are used, secondhand, repossessed, defective, blemished, deteriorated, reconditioned, or are “seconds,” irregulars, imperfects or “not first class”;” (Source: https://leg1.state.va.us/cgi-bin/legp504.exe?000+cod+59.1-200)
If attempts to resolve the issue between the Buyer and the Seller fail, the Buyer will be asked to open a case with PayPal under the PayPal Buyer Protection policy. Please click on the link for more detailed information on the PayPal Buyer Protection policy: https://www.paypal.com/webapps/mpp/ua/useragreement-full#7.
The Forever the Bridesmaid team has provided the Seller with the capability of creating an effective advertisement to resell your bridesmaid dress. To prevent a return request, don’t over complicate your advertisement. Be honest and thorough when describing your bridesmaid dress. The Buyer has the ability to contact the Seller through the messaging portal within their account and ask for additional images of the bridesmaid dress, clarification on alterations/measurements, and further description of any damages described in the advertisement. Please note, that if a bridesmaid dress is bought outside the Forever the Bridesmaid marketplace, it is at the own risk of the Buyer and the Seller.